Question 1

How do I sign up as a carer?

Accepted Answer

Click 'Become a Carer' and complete the registration form. You'll need to provide your personal details, qualifications, and experience. Once registered, you can start building your profile immediately.

Question 2

How long does the process take?

Accepted Answer

Create a profile and complete the evidence requested in your application. No fixed completion or review time is promised; booking requests are not guaranteed.

Question 3

Do I need specific qualifications?

Accepted Answer

It depends on the care type. Babysitting requires a DBS check and first aid certificate. Nanny and childminder roles require Level 3 qualifications. Specialist care requires relevant certifications.

Question 4

What documents do I need to upload?

Accepted Answer

You'll need: a valid passport or driving licence (ID), your DBS certificate, proof of right to work in the UK, qualification certificates, and two professional references.

Question 5

How long does verification take?

Accepted Answer

No fixed review time is promised. Check your application for status updates and requests for additional information.

Question 6

What happens if my verification is declined?

Accepted Answer

Our team will contact you to explain the reason and provide guidance on what's needed. In most cases, issues can be resolved by providing additional documentation. If declined for safeguarding reasons, we'll explain the next steps.

Question 7

How do I receive booking requests?

Accepted Answer

When a family books you, you'll receive an instant notification via email and push notification. Log in to your dashboard to view the booking details and confirm or discuss with the family.

Question 8

Can I accept or decline bookings?

Accepted Answer

Yes. You have full control over which bookings you accept. If a booking doesn't fit your schedule or expertise, you can decline it. Regular acceptance builds your reputation on the platform.

Question 9

Can families book me directly?

Accepted Answer

Yes, if your profile is public and you've set your availability. Families can browse your profile, check your calendar, and book directly. You can also set your profile to 'request only' for more control.

Question 10

When do I get paid?

Accepted Answer

Payment release and withdrawals depend on transaction status and applicable rules. Review account records and the terms for each booking.

Question 11

How much is the service fee?

Accepted Answer

The service fee is 12% per booking, split equally between the carer and the parent. You keep 94% of your earnings (6% carer fee). The fee covers payment processing, escrow, and platform services.

Question 12

How do I withdraw my earnings?

Accepted Answer

Go to your Earnings dashboard and click 'Withdraw'. Funds are transferred to your linked bank account within 1-2 business days. There's no minimum withdrawal amount.

Question 13

How do I update my profile?

Accepted Answer

Go to your dashboard and click 'Profile' to update your photo, bio, qualifications, specialisations, and availability. Keep your profile updated to attract more bookings.

Question 14

Can I set my own hourly rate?

Accepted Answer

Yes. You have full control over your pricing. You can change your rate at any time. Note that rate changes only affect new bookings  -  existing bookings keep the original rate.

Question 15

How do I manage my availability?

Accepted Answer

Use the Availability calendar in your dashboard to set your working hours, block off holidays, and update your schedule in real-time. You only receive bookings for times you've marked as available.

Frequently Asked Questions

Onboarding

Verification

Bookings

Payments

Profile

Ready to join?