Question 1

How do I book a carer?

Accepted Answer

Browse profiles, review availability, select a date and time, and submit a booking request. Check the booking status in your account for the next step.

Question 2

Can I book a carer for the same day?

Accepted Answer

Availability varies by carer and date. Review the availability information shown in search and confirm the requested time during booking.

Question 3

How far in advance can I book?

Accepted Answer

The booking flow shows dates available under the current booking settings and each carer's availability.

Question 4

Can I set up recurring bookings?

Accepted Answer

Repeat booking options may be available in the booking flow. Review the series details and terms before submitting.

Question 5

How does payment work?

Accepted Answer

The checkout and booking screens show payment status and applicable terms. Release timing and dispute handling follow the terms for that booking.

Question 6

What payment methods do you accept?

Accepted Answer

Available payment methods are shown during checkout.

Question 7

Is there a service fee?

Accepted Answer

The booking flow displays the service fee and total before checkout. The current fee terms are shown before you submit a booking.

Question 8

Can I get a refund?

Accepted Answer

[PUBLISHED_CANCELLATION_POLICY]

Question 9

What profile and verification information is available?

Accepted Answer

Profiles may display information supplied by carers and status information recorded by the platform. Requirements vary by selected service; review what is shown and ask questions before booking.

Question 10

Can I see a carer's check status?

Accepted Answer

Some status information may be displayed on a profile. A status does not guarantee suitability for every family or situation; ask about the relevant check and its scope.

Question 11

What if I have a safety concern?

Accepted Answer

If someone is in immediate danger, contact emergency services. Otherwise use the in-product safety report form. The operator has not verified an external safety contact route, response time, or out-of-hours cover; confirm these before relying on them.

Question 12

Does Nurture CareLink provide insurance?

Accepted Answer

No. Nurture CareLink does not provide, arrange, or guarantee insurance for bookings. Carers are responsible for arranging any insurance they consider necessary for their work.

Question 13

How do I create an account?

Accepted Answer

Click 'Get Started' or 'Sign Up' and follow the simple registration process. You'll need to verify your email address and complete your profile with your details.

Question 14

Can I have multiple children on my account?

Accepted Answer

Yes. You can add multiple children to your profile, each with their own details, care needs, and preferences. This makes it easy to book care for your whole family.

Question 15

How do I update my profile?

Accepted Answer

Go to your dashboard and click 'Profile' to update your personal information, payment methods, and notification preferences at any time.

Question 16

Is my data secure?

Accepted Answer

Review the available privacy information and account settings. This FAQ does not represent an independent security or legal-compliance assessment.

Question 17

How do I cancel a booking?

Accepted Answer

Go to your dashboard, find the booking, and click 'Cancel'. You'll be shown the refund amount based on our cancellation policy before confirming.

Question 18

What is the cancellation policy?

Accepted Answer

[PUBLISHED_CANCELLATION_POLICY]

Question 19

Can I reschedule instead of cancelling?

Accepted Answer

Yes. You can request to reschedule a booking instead of cancelling. If the carer is available for the new time, they can accept the change and your booking is updated.

Question 20

What if the carer cancels?

Accepted Answer

If a carer cancels, you'll receive a full immediate refund and be notified so you can find a replacement. We take carer reliability seriously and may limit bookings for carers who frequently cancel.

Frequently Asked Questions

Booking

Payment

Safety

Account

Cancellation

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